PRIVACY POLICY

 


Last updated on 30th September 2020

A.    PURPOSE AND SCOPE

We, SVM ANALYTICS & SOLUTIONS INC.  (“Company” or “we” or “our” or “us”), are committed to protecting the privacy of the information provider ("you" / "your" / "yourself"). We consider privacy and protection of your data/ information to be of high importance. Our practices and procedures in relation to the collection and use of your data/ information has been set-out below in this privacy policy (“Privacy Policy”). This Privacy Policy will familiarize you with the manner in which the Company may collect, use, share, transfer and disclose your data/ information through https://www.svm-edge.ai and associated mobile applications (the "Website"). This Privacy Policy only covers the Company's practices regarding personal information, and not information more generally. This Privacy Policy forms an integral part of our General Website Terms https://www.svm-edge.ai to use our Website (“General Website Terms”).

From time to time, we may update this Privacy Policy. We will notify you about material changes to this Privacy Policy by placing a notice on our Sites. We encourage you to periodically check back and review this policy so that you always know our current privacy practices. By visiting our Website, you agree to be bound by the terms and conditions of this Privacy Policy (which includes the General Website Terms).

 

 

B.    COLLECTION OF INFORMATION

1.    In this Privacy Policy, unless the context otherwise requires ‘Personal Information’ means any information that relates to a natural person which, either directly or indirectly, in combination with other information available or likely to be available with the Company, is capable of identifying such person and shall include the following:

  a)    information such as your name, job title, postal address (home and business), telephone number, mobile phone number and email address;

  b)    any business information in connection with any project or any contractual relationship with the Company or provide by you voluntarily;

  c)    your user id and password and other security related information for accessing the Website;

  d)    information collected from publicly available resources, public data bases and credit rating agencies;

  e)    information about any litigation or other legal proceedings against you;

  f)    information about your health to understand you have any disability or require any special assistance;

  g)    information provided in your application for any job with the Company like your experience, qualifications, your current compensation package and expected compensation package, references etc;

  h)    details of all your visits to the Company’s premises;

  i)    information to verify your identity which may be required to provide you with the response that you may seek through our ‘contact us’       link.

  j)    Email communications which may be sent to the Company will be routed through our systems and stored in our systems;

  k)    Tracking technologies may automatically record information such as domain and host names, other information about your geographic location, IP addresses, browser software and operating system types, your manner of connecting to the Internet (e.g., connection speed through narrowband or broadband access), and dates and times that our Website is accessed,  hardware model, device hardware information, IMEI number and other unique device identifiers, phone number, serial number, current software version, mobile country code, mobile network, MAC address, cookies, pixels, settings of the devices computer, connection information and purchase history you use to access our Website;

  l)    information which you may provide including your profile photo, profile name etc;

  m)    your facial scanning through facial recognition software;

  n)    your location through your device’s GPS signal or information about nearby Wi-Fi access points and cell towers that may be transmitted to us when you use certain services and enable the location function on your device;

  o)    other personal data notwithstanding its relevance to the services provided by the Company;

  p)    personal data about your membership of a professional or trade association or union, personal health data;

  q)    We receive, collect and store any information you enter on our website or provide us in any other way. 

  r)    In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

2.    We may collect personal information about you under number of circumstances including (i) when you or your organisation visit, make an enquiry or otherwise interact on the Website;(ii) personal meetings and exchanging business cards and contacts; or (iii) when you or your organization offer to provide services to us.

3.    You represent that the information or data you provide from time to time is and shall be correct, current and updated and you have all the rights, permissions and consents to provide such information or data. Your providing the data/ information and the Company’s consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third -party agreement, laws, judgments, orders or decrees. 

4.    In general, the users to the Website can access the Website’s home page and browse some areas of the Website, without disclosing any Personal Information. 

5.    However, the Company tracks information provided by visitor’s browser, including the website the visitor came from (known as the referring URL), the type of browser used and other information that does not personally identify any visitor of the Website. This may include installation of cookies and collection of other session data.

6.    We do not have any system to collect Personal Information automatically. In order to use our services, you will have to register with us and provide Personal Information. It is completely optional on your part to provide Personal Information and register with us. However, you will not be able to avail any of our services unless you register with us and provide the Personal Information.

7.    If any Personal Information of any third party such as your office colleagues, directors or employees or someone with whom you have business dealings are shared with the Company then you must ensure that you have the authority and entitled to disclose that Personal Information to us and we may collect, use and disclose that Personal Information as described in this Privacy Policy without taking any further steps or actions on behalf of the Company. In particular, you should ensure that the concerned individual is aware this Privacy Policy, including our identity, contacting us, purposes of collection, use and processing of Personal Information, transferring and sharing Personal Information, the individual's right to obtain access to the Personal Information and make complaints about the handling of the Personal Information, and the consequences if the Personal Information is not provided (such as our inability to provide services).


C.    USE AND PROCESSING OF DATA/ INFORMATION

1.    The information collected by the Company may be used for a number of purposes connected with our business operations which may include the following: 

  a)    to verify your identity and confirm your eligibility to access and use our Website and the services made available through our Website;

  b)    to provide software solutions and services which you may have requested, including online or legal technology services or solutions as instructed or requested by you or your organisation;

  c)    to manage and oversee your or your organisation's business relationship with the Company, including processing payments, accounting, auditing, billing and collection and support and maintenance services;

  d)    to comply with our legal obligations, compliance obligations (including obligations under export laws, trade sanction and embargoes, money laundering, financial and credit check, fraud and crime prevention and detection purposes) and may contact you to confirm your identity which may be relevant for compliance purposes;

  e)    to allowing you to create your own profile on our Website in order to avail our services without having to provide personal information again every time you access our Website;

  f)    to analyze and improve our services and communications with you;

  g)    to secure and manage access to our premises, information technology and communication systems, online platforms, websites and other systems and to prevent and detect security threats, fraud or other criminal or malicious activities;

  h)    to monitor and check compliance with our policies and standards;

  i)    to comply with our legal and regulatory obligations including reporting to and/or being audited by national and international regulatory authorities;

  j)    to enable vendors and service providers to provide various services subscribed by you including contact information verification, payment processing, customer service, website hosting, data analysis, infrastructure provision, information technology services, and other similar services;

  k)    to comply with court orders and exercise and/or defend legal rights of the Company;

  l)    for any purpose related, incidental and/or ancillary to any of the above or any other purpose for which your Personal Information was provided to us.

  m)    if you submit your review about our services then it will be published on our Website and other customers will be able to view you reviews and experiences and other details shared with us;
  n)    dealing with requests, enquiries and complaints, customer services and related activities;

  o)    assisting you in choosing our products and services and the corresponding support and maintenance;

  p)    responding to your queries and fulfilling your requests for information regarding our services;

  q)    communicate with you regarding the services that you avail from us and respond to your questions and comments;

  r)    notifying you about our new services, sharing articles, blogs, newsletters, promotional materials and other important information regarding our services for legitimate business purposes;

  s)    to conduct survey about how satisfied our customers are and for improving our performance and provide better services to the customer;

  t)    legitimate business purposes; and 

  u)    responding to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law.


2.    In addition, the processing may be based on your consent where you have expressly given that to us.


D.    DISCLOSURE AND TRANSFER OF YOUR PERSONAL INFORMATION

1.    We do not sell or rent any Personal Information.

2.    We may share your Personal Information to our partners, associates, service providers and third parties who may handle our data management, newsletter and email distribution, conducting surveys, events, and promotions, as necessary or appropriate:

  a)    to carry out services on behalf of the Company under contract;

  b)    in any manner permitted under applicable law, including laws outside your country of residence;

  c)    to comply with any legal process whether local or foreign;

  d)    to respond to requests from public and government authorities, including public and government authorities outside your country of residence;

  e)    to enforce our General Website Terms and policies;

  f)    when the Company, in its sole discretion, deems it necessary in order to protect its rights or the rights of others;

  g)    to protect our rights or property, privacy, safety or property, and/or that of our affiliates, you or others;

  h)    to allow us to pursue available remedies or limit the damages that we may sustain;

  i)    to third parties on a confidential basis for the purposes of collecting your feedback on the provision of products and services by the Company and to help us measure our performance and to improve and promote our products and services;

  j)    with companies providing services for money laundering activities, credit risk and other fraud and crime prevention activities and companies providing similar services, including financial institutions, credit rating agencies and regulatory bodies;

  k)    with any third party to whom we assign or novate any of our rights or obligations;

  l)    with courts, law enforcement agencies, regulatory bodies or lawyers or other parties where it is reasonably necessary for the Company to exercise or defend a legal or equitable claim;

  m)    with third party service providers to process personal data on our behalf and in accordance with our instructions only. The Company will be responsible for your Personal Information and have control over the same and will use appropriate safeguards as required by applicable law to ensure the integrity and security of your Personal Information when engaging such service providers;

 

3.    We may share your information to third parties and investors in connection with potential acquisition of Company’s assets, mergers, sale, financing etc. wherein the details of user information are transferred as part of the assets of the Company.

4.    Your data/ information will be kept confidential to the maximum possible extent and in accordance with the provisions set out herein.

5.    Your personal information will be retained with us as long as you continue to use your account on our Website or as long as we continue to have a business need to do so, unless a longer period is required by applicable law.

6.    Your information may be processed on servers located outside of the country where you live for the purposes described in this Privacy Policy, and we obtain your consent in respect of the same. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy.


E.    SOCIAL MEDIA SHARING FEATURE

We have our social media platforms and you will be able to connect us through such social media platforms. In such case we may be able to identify you and relate the information shared through social media platforms with the information that we already have about you. Depending on your usage settings on social media platforms, all information shared by you may be available to others including your friends and general public.


F.    SECURITY

Our company is hosted on the svm-edge.ai platform. svm-edge.ai provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through svm-edge.ai’s data storage, databases and the general applications. We store your data on secure servers behind a firewall. 

All direct payment gateways offered by svm-edge.ai and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

In addition, we have taken steps and adopted industry-standard security measures to maintain the safety of your personal information. All electronic financial transactions performed through our Website are covered by encryption technology. All your personal information and data are stored on secured servers and are password and firewall protected. However, no transmission of electronic data can be guaranteed to be perfectly secured. As such, we cannot guarantee or certify the safety of any information transmitted or otherwise provided to us or received from us. You accept the inherent security implications of providing information over internet / cellular / data networks and will not hold the Company responsible for any breach of security or the disclosure of Personal Information unless the Company has been grossly and willfully negligent. 


G.    GENERAL

1.    Your Personal Information will primarily be stored in an electronic form. However, certain data can also be stored in physical form.

2.    Notwithstanding anything contained in this Privacy Policy or elsewhere, the Company shall not be held responsible for any loss, damage or misuse of your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event. A "Force Majeure Event" shall mean any event that is beyond the reasonable control of the Company and shall include without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption.

3.    Our Services may link to third-party websites and services that are outside our control. We are not responsible for the security or privacy of any information collected by websites or other services. You should exercise caution, and review the privacy statements applicable to the third-party websites and services you use. 

4.    We will provide you with the right to review, access and modify the Personal Information that we maintain about you depending on technical feasibility and requirements of applicable laws. We may perform verification before providing you access to this Personal Information. However, we are not responsible for the authenticity of the Personal Information provided by you.

5.    You have the right to withdraw the consent provided to us in relation to your Personal Information at any time in writing by sending an e-mail to us at sales@svm-edge.ai in accordance with the terms of this Privacy Policy. However, please note that withdrawal of consent will not be retrospective in nature and shall be applicable prospectively. In case you do not provide your information or consent for usage of Personal Information or subsequently withdraw your consent for usage of the Personal Information so collected, the Company reserves the right to discontinue the services for which the said Personal Information was sought.

6.    Apart from the rights provided hereinabove, Californian residents under California law can request a copy of personal information we collected from you or disclosed for a business purpose in the past 12 months. We may perform verification before providing you the same. We do not discriminate against you for exercising your rights or offer you financial incentives related to the use of your personal information. In addition to the rights described above, California’s “Shine the Light” law (Civil Code Section §1798.83) permits California residents that have an established business relationship with us to request certain information regarding our disclosure of certain types of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the contact information listed in section H of this Privacy Policy.

7.    You can request the Company to delete the Personal Information provided by you to the Company by sending an e-mail to us at sales@svm-edge.ai and you can also restrict or object to the Company’s processing of your Personal Information. However, please note that rectification, correction, restriction/objection to processing or deletion of certain information or data may lead to cancellation of your registration with the Website or your access to certain features of the Website. You also agree and acknowledge that certain data or information cannot be corrected or deleted and/or is prohibited from being deleted under any applicable law or in lieu of law enforcement requests or under any judicial proceedings.


H.    YOUR RIGHTS REGARDING YOUR INFORMATION

Any questions regarding this Privacy Policy or our use of your Personal Information, you can reach us by email at sales@svm-edge.ai 


I.    CHANGES TO THIS PRIVACY POLICY

From time to time, we may update this Privacy Policy. We will notify you about material changes to this Privacy Policy by placing a notice on our Sites. We encourage you to periodically check back and review this policy so that you always know our current privacy practices. Any such revisions will be effective on and from the date of posting the same on the Website and will apply to all information collected both prior to and following the effective date.

J.    NOTICE CONCERNING DO NOT TRACK

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. We are committed to providing you with meaningful choices about the information collected on our Site, and that is why we provide you with an option on your part to provide Personal Information and register with us and also the right to review, access and modify the Personal Information that we maintain about you depending on technical feasibility and requirements of applicable laws as stated above. However, we do not recognize or respond to browser-initiated DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT.


K.    OUR COMMITMENT TO CHILDREN’S PRIVACY 

Our Websites and Service are not designed for or directed at individuals under the age of thirteen (13) or minors as defined by local laws or regulations. We will never intentionally collect or maintain information about individuals considered children or minors. IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS THE SERVICES AT ANY TIME OR IN ANY MANNER. If we are notified about any collection of information about individuals considered children or minors, we will take all appropriate measures to investigate and, if necessary, delete that information.

If the Company learns that personal information of children under 13 years old has been collected on the Services without verifiable parental consent, then the Company will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under the age of 13 has obtained a user account on the Services, then you may alert the Company at sales@svm-edge.ai and request that the Company delete that child’s personal information from its systems.


L.    EUROPEAN REQUIREMENTS 

If European Union (EU) data protection law applies to the processing of your Personal Information, Personal Information collected within the European Economic Area (“EEA”) may be transferred to countries outside of the EEA for the purposes described in this Privacy Policy, and we obtain your consent to legitimize data transfers from the EEA to the United States and other countries. Regardless of where your information is processed, we apply the same protections described in this policy.

If you have any questions, you may contact our data protection officer at communication@solverminds.com 

If you have concerns regarding your rights under local law, you can contact your local data protection authority. The Company has appointed Solverminds GmbH to act as its local representative under Article 27 of the EU General Data Protection Regulation whose address is Solverminds GmbH, Digital Hub Logistics Hamburg, St. Annenufer 2, 20457 Hamburg, Germany.

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